“Drawing upon her 19-year career with
retail giant Nordstrom, Inc., renowned for best-in-the-business customer service, Betsy Sanders presents a practical, easy-to-read guide which
demonstrates what really works to create legendary customer service. "Should be required reading for all who deliver service to the public.”--David Glass,
President & CEO, Wal-Mart
Sanders shares her secrets for creating legendary customer
service through dedicated leadership. Discusses seven commitments which will help you achieve fabled customer service
Amazon.com Betsy Sanders, a
president and general manager with the extraordinarily consumer-oriented Nordstrom department-store chain, believes that true success on the sales floor stems from dedicated leadership in the management ranks and a steadfast commitment to related ideals from those at the top on down. In Fabled
Service: Ordinary Acts, Extraordinary Outcomes, Sanders outlines the
fundamentals for others who would like to achieve the legendary customer-friendly status that is widely accorded her former employer. The outcome, she stresses, is service that is so effective that it actually influences the decisions of shoppers.
Reviewer: BBolino@msn.com from Olney, Maryland The best book on customer service that
I have ever read. Betsy Sanders takes the mystery out of providing great service by clearly explaining, with examples, that it comes from the top.
Reviewer: Gene Crumley from Davis, California I have read at least a dozen books
on customer service. None even come close to Elizabeth Sanders' book on Fabled Service. Sanders makes her points clearly and cogently, illustrating each with a vivid picture
or metaphor of how to get it right! I have used Fabled Service as a great departure point for conversations among my colleagues about customer service leadership. If you are
only going to read one book on customer service, this is the one to read.